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vt22 keeps your personal information to what is needed to run your account and process transactions through local payment channels like Nagad and Rocket. This policy sets out exactly what we collect, why we hold it, and the steps you can take to review or correct your records.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment channel you choose, whether that is Nagad, Rocket, or another supported method. We also record transactional data tied to deposits and withdrawals made through your account wallet, along with session activity such as login timestamps and device type. This information is held to operate your account correctly, to verify identity where required, and to respond to support requests you raise. We do not sell your personal data to third parties for marketing purposes. Where we share information with service partners — for example, payment processors handling Nagad or Rocket transfers — we limit the data to what those partners need to complete the transaction. Any third-party processor we work with is bound by data handling requirements consistent with this policy. Cookie data is collected through your browser session to maintain your login state and remember account preferences. You can adjust cookie behaviour through your browser settings, though some account functions depend on session cookies remaining active. Eligibility to use this platform depends on your local law and the regions we currently support.
This privacy policy applies to data processed through vt22 directly — your account, your session activity on our platform, and transactions you initiate through the payment channels we support. It does not extend to third-party sites or services you access from links on our pages, which operate under their own separate policies. Understanding what falls inside and outside this policy helps you make informed decisions about the information you share.
All data you provide when opening or updating your account is covered by this policy. This includes login credentials, identity details and the contact information held against your account profile.
Deposit and withdrawal records processed through supported payment channels — including Nagad and Rocket — are within scope. We retain these records to support your account history and handle any transaction queries you raise.
Your browsing behaviour on our platform, including pages visited, session duration and device type, is collected to keep the site functioning correctly. This data is used for technical purposes, not resold.
Links to external providers, payment gateways operating outside our platform, or any third-party service you navigate to independently are outside this policy's scope. Check each external service's own privacy terms.
You have specific, actionable options when it comes to the personal data we hold. The most direct route is your account dashboard, where you can review the contact details, payment channels and profile information currently on record. If something is incorrect — a mistyped phone number linked to your Nagad wallet, for instance, or outdated contact details — you can update it through the account settings fields shown there. If you want to understand what data we hold beyond what is visible in your dashboard, or if you would like to request a correction that the dashboard fields do not cover, you can raise that through our published support route. We will respond to such requests through the same channel you use to contact us. Where a request involves restricting how we use your data or removing records that are no longer necessary to your active account, outline that clearly in your message so we can assess it against our retention obligations. Eligibility and available actions may vary depending on your local law and the regions this platform currently serves.
Open the account dashboard to see the personal and payment details currently held. This includes your registered contact information and the payment channels — such as Nagad or Rocket — linked to your wallet.
Use the account settings fields to update incorrect or outdated information directly. For changes that go beyond what the dashboard allows, contact our support team with the specific correction you need.
If you want to know more about how a specific piece of your data is used or stored, send a message through the support route published on our site. Describe the data concern clearly so we can give you an accurate response.
If you believe we are holding data that is no longer needed for your active account, include that in your support message. We will review it against our retention policy and respond with the outcome.
If this policy raises questions you cannot resolve through your account dashboard, we have published contact routes you can use. Choose the channel that works best for you — all three paths reach the same team responsible for account and data queries.
Open the live chat from any page on the site. It is the most direct route for account-level questions, including data queries tied to your Nagad or Rocket transaction records.
Send a written query to the support email address published in the site footer. Email is suitable for detailed requests — such as asking for a record review or outlining a correction you need made to your account.
The help section accessible from your logged-in account covers common policy questions and account controls. Check there first — many data and settings queries are answered without needing to contact the team directly.
We approach data handling with the same deliberate care we apply to account controls. Each of the four areas below reflects a real operational practice — not a general assurance — so you know exactly where your information goes and how long we hold it.
We keep your account data for as long as your account remains active and for the period required to satisfy any legal or financial record obligations. Once that period ends and your account is closed, identifiable data is removed or anonymised.
Session cookies keep you logged in and preserve your account preferences across pages. You can manage cookie settings through your browser. Disabling non-essential cookies does not block access to your account dashboard or transaction history.
Transaction data from Nagad and Rocket transfers is passed only to the payment processor completing that transfer. We do not store full payment credentials on our platform; the processor handles those under its own security standards.
When this policy changes in a material way, we publish the updated version on this page and note the revision at the top. Check this page periodically if you want to stay current, or contact support to ask about any specific change.
These are the questions we receive most often about how we handle personal data, what rights you have and how to act on them. If your question is not here, the support routes listed above are the right next step.
We collect the details you submit during registration — name, contact information and identity data needed for account verification. We also record transaction data from payment channels you use, including Nagad and Rocket, along with session activity such as login times and device type.
Yes. Open your account dashboard to view the profile details, contact information and linked payment channels currently on record. For a broader picture of what we hold that is not visible in the dashboard, contact support through live chat or the published email address.
Use the account settings page to update most profile and contact fields directly. If the correction you need falls outside what those fields allow — for example, a name discrepancy tied to identity verification — raise it with the support team and describe the change clearly.
We share data only where it is necessary to operate your account. Payment processors handling Nagad or Rocket transfers receive the transaction data needed to complete the transfer. We do not sell personal data to third parties for advertising or unrelated commercial purposes.
We retain records for the period required by applicable legal or financial obligations. Once that period passes, identifiable personal data is removed or anonymised. The exact retention period depends on the type of data and the requirements applicable to your region.
Reach the team through live chat on the site, or send a written query to the support email address in the footer. Describe your concern clearly — whether it is about data stored, a correction needed or a retention question — so we can respond accurately.